The following office guidelines have been developed to answer some of your questions about our office:
If you ever need to cancel or reschedule an appointment, we need 48 hours’ notice. If your child wakes up sick, please call us as soon as you know that they are not available to come in.
Please try to be on time for your appointments, if you are running late please call us so that we can plan accordingly.
If you are unable to make your appointment, always call us. Do not just break the appointment without prior notice.
Payment is due upon procedure. If your child is coming alone or without their guardian, please send them with a form of payment.
Please come to us with any financial concerns or hardships so that we can work together to do what is best for your child.
Dental insurance has helped to make quality pediatric dental care and orthodontics more affordable, but coverage rules and policies are often confusing. We have years of experience working with insurance companies and are committed to helping you receive the maximum coverage. However, we have no power to negotiate coverage rates, nor secure payment for specific treatments that your plan does not cover. You will be billed for any treatment costs not covered by your insurance.
Your child’s dental treatment is based upon your child’s dental health care needs and the professional judgment of our doctors. Treatment recommendations are not based on whether specific procedures are covered or not by insurance. You will always be presented with the treatment plan that best addresses your child’s dental health care needs.
Our dental services are provided for your child with an explicit understanding that all charges incurred are your personal financial responsibility as parent or guardian.
Our office has no control whatsoever over the benefits provided by your employer’s or union’s dental insurance. You may on occasion be disappointed to discover that certain services are not covered by your plan or are covered to a lesser degree than you anticipated. While we share your concern, please keep in mind that your dental insurance was selected by your employer or union.
As a courtesy to you, our staff will complete and send all your insurance claims forms. If you receive any forms, please pass them on to our staff.
Your co-payment (or out of pocket expenses) will be estimated in advance of treatment. This co-payment represents our best estimate of the difference between your plan’s coverage and our charges for your child’s dental treatment.
Once treatment is complete and all insurance payments are received, we will reconcile your account. Any underpayment is your obligation.
If you are unhappy with your plan’s benefits, please express your dissatisfaction directly to your employer or union. Only they have the power to purchase a more comprehensive dental insurance plan for you.
NOTICE OF NON-DISCRIMINATION
We comply with applicable Federal civil rights laws and we do not discriminate on the basis of race, color, national origin, age, disability, or sex. Learn more about our practices here
TRANSLATION AND INTERPRETIVE ASSISTANCE
We strive to help all patients feel comfortable. If you communicate in a non-English language, language assistance services, free of charge, are available to you. Call us so we may connect you with translation to communicate with us, free of charge at 781-861-6120. Learn more here